At Grafiki Clothing, we are committed to ensuring the satisfaction of our customers with each purchase. We understand that sometimes, a product may not meet your expectations, and we aim to make the return process as smooth and convenient as possible. Below you will find our returns policy, designed to provide clarity and assistance should you need to return an item.
Damaged Products or Manufacturing Errors:
In the rare event that you receive a damaged product or encounter a manufacturing error, Grafiki Clothing is committed to ensuring your satisfaction. We offer free replacements or refunds for damaged products or manufacturing errors if you contact us within 30 days of product delivery.
If you receive a damaged product or encounter a manufacturing error, please follow these steps to initiate a replacement or refund:
- Contact our team through our customer support email: Contact@grafikiclothing.com
- Provide a clear photo showing the issue with the product.
- Our team will review your request and provide further instructions for processing your replacement or refund.
Returns Eligibility:
Items are eligible for return within 14 days of receiving your order. To qualify for a return, items must be in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. You must initiate the returns procedure below within 14 days to qualify. Any costs associated with return shipping will be at the buyers discretion.
Initiating a Return:
- Contact Us:
Before sending any items back, please initiate your return by emailing us at:
Contact@grafikiclothing.com
In your email, include your order number, the item(s) you wish to return, and the reason for the return. This helps us to process your return more efficiently and improve our services.
2. Return Authorisation:
Upon receiving your return request, our customer service team will review the information and provide you with a return authorisation number and detailed instructions on how to send the item(s) back to us if you need to. Please wait for our email confirmation before sending any items back.
3. Shipping the Return:
Once you have received your return authorisation, please package the item(s) securely and include any forms provided by our customer service team. You will be responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we take no responsibility for lost returns due to shipping.
4. Refunds:
After we receive and inspect your returned item(s), we will send you an email to notify you that we have received your returned item(s). We will also inform you of the approval or rejection of your refund based on the condition of the returned item(s).
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Contact Us:
If you have any questions about our returns policy or need assistance with your return, please do not hesitate to contact our support team at:
Contact@grafikiclothing.com
Thank you for choosing Grafiki Clothing. We strive to provide you with high-quality products and exceptional service, and we appreciate your understanding of our returns policy.